The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Returns are accepted within 14 days of receiving your purchase. Unless we have a communication with the customer and i have given different instructions, the item must be returned only with express shipping in a new and unused condition in a protective or original packaging. Please contact me to request a refund. Refunds will be issued minus shipping and customs charges.
No cancellation or returns accepted or refunds given for custom made or made to order or items on sale.
Customers that want to make a return and take refund have to also return the original tax/vat receipt that was included with their order. Without the receipt there can be no refund!
If customers have entered wrong shipping address information in Etsy or their local post service did not find them in their address during delivery process and their order returns to me the order can be refunded minus the shipping cost or can be re shipped plus new shipping cost.
If the unclaimed returned order has any kind of a discount like free shipping or percentage in its price then the discount will also be deducted from the refunded cost and always refund will be given after I receive the returned item.
If a non refundable non returnable custom made order or item made to order returns back for the reasons above there is only the option for the customer to pay new shipping cost to receive it back. The product will remain to me until the customer repay for the shipping cost.
Customers are responsible to track and receive their orders and communicate with their local post service for delivery.
Please note that each and every item is handcrafted by our workshop. We work very hard to ship as soon as we are able, but due to my high order volume, please allow some time for production, before shipping. You can view the production time for each piece under the "Shipping & Policies" tab in the listing description.
I update my production times frequently and during high-demand times the production process will be slightly longer (Mother's Day, Christmas, Valentine's Day, etc.). You can view the estimated shipping times in my shop policies above. Please contact me directly with any questions or concerns about when a piece may arrive. Thank you! :)
Each and every piece will arrive ready for gift-giving, whether it be a gift just for you, or for a loved one :)
★If we are shipping directly to the gift recipient, and you would like to include a handwritten message, please leave me a note at checkout to let me know!
SIZING DETAILS
We use the same sizing scale as the fine jewelry stores in a local mall and they will size you for free. If you are unable to have your ring sized at a professional jewelry store, you can find many ways to this link: https://findmyringsize.com/
International customers: please copy and paste this link into your browser to see the international sizing chart conversion:
https://gr.pinterest.com/pin/452330356324638793
We ship to Canada only with Dhl
➣ Because we had some issues with Canada post and we can not trust their reliability, we decided to charge more and ship all the orders to Canada Through DHL Express Mail, and the delivery time is 3-5 days very safely. Our intention is always the happy customers by the shopping experience.
Fine Jewelry is not impervious to normal wear, activities, or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We don't provide warranties for damage due to normal wear, product loss, loss of stones, or theft. damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also not covered.
Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs, or bathing. Prongs and precious metals, in general, wear over time and may require " building up" or restoration work as normal wear. Bent, caught, or worn out prongs allowing a stone to fall out or be lost due to normal wear or other damage. A lost stone or a stone has fallen out due to shipping or breaking caused by normal wear or other damage.
While all of my jewelry is carefully handcrafted, please be sure to follow the care instructions that I send out with each piece to ensure that your jewelry will not suffer breakage. Most importantly, please do not wear your jewelry while sleeping, as movements during sleep can result in damage.
Refunds will not be issued if the returned items are opened or in used condition or altered or damaged in any way and also if the returning shipping and packaging method is different than previously mentioned.
If the customer claims that he or she has received a damaged product and requests a repair or a return and refund then the product must always be returned to me for examination and if there is no alteration or damage from misuse I will refund the shipping cost for returning the product to me and send a new one or refund it depending on the customer request. I can not take any responsibility if your item lost or stolen by your local post service, airport, customs, etc, once your order has entered your country!
I do not accept cancellations. Please contact me ASAP (within 14 days from receiving) if you are unhappy with your order for any reason. The returning shipping fees are paid by the customer. Non-personalized jewelry can be returned for a refund of the full item cost (not including shipping fees) if returned unworn and in the original packaging (to be assured that the piece is protected during shipment). Please contact me here on Etsy if you wish to return or exchange your purchase. Bridal party orders, Custom orders, products made to order, and items on sale aren't refundable or exchangeable. Making an order to my Etsy shop automatically means that you have read and accepted my shop policies as a contract between seller and buyer.
🔔 Please contact us immediately if you believe that your package was lost in transit.
For domestic orders: if your order is marked as “delivered” and you have not received your package, we can remake your order with payment of a replacement fee. Please note that some packages may require signature confirmation, so please contact your postal service to ensure that they are not holding the package.
For international orders: we are required 45 days to file insurance claims for international orders due to customs checks. Insurance claims are time-sensitive. Any claims must be made within 90 days of the original shipment date.
We ship the packages from Greece. The estimate delivery time from Greece with DHL or FedEx Express Shipping is:
📌USA: 5-15 working days
📌AU - CA: 12-19 working days
📌EU: 3-10 working days
📌Rest of the world: 12-25 working days
The delivery time is extended during the Holiday season, Black Friday, Cyber Monday, and at high-demand times. The delivery times are an estimation. Any further delay at the destination countries is beyond my control. Buyers are responsible for any duties, customs charges, or VAT taxes that may occur. The order will be shipped to your ETSY address, so, make sure you provide the correct address! I am not responsible for incorrect address therefore if your order is returned.
Based on new regulations since Brexit, all orders with destination to the UK have to undergo a VAT tax of 20%, which needs to get paid from the customers before they receive their package. The VAT is recollected by the shipping company and then given to the UK government. The UK VAT tax cannot be considered shipping or customs fees.
For more information about this, follow this link:
https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021